apprenticeship
What this programme is for
Information managers sit at the intersection of technology, governance and organisational strategy. They manage the full lifecycle of information, from creation to disposal, ensuring it is accurate, accessible, compliant and secure.
This programme is for professionals in records management, data governance, information security, digital archives, knowledge management, compliance, or data management within IT or operations. It spans the public sector, regulated industries, healthcare, financial services, education and any organisation where information governance is taken seriously.
At 24 months, this is the most in-depth programme in the portfolio. That reflects the genuine complexity of the Information Manager role, and the comprehensive capability you will leave with.
What you'll cover
The programme covers all the knowledge, skills and behaviours required for the End-Point Assessment. Given the 24-month duration, it achieves real depth across every area, from information governance and legal compliance to digital transformation, knowledge management and AI-enhanced information practice.
Information governance and management
- Information management principles and data lifecycle
- Information governance, GDPR, FOI and legal compliance
- Data and information quality management
- Information systems, architecture and integration
- Records and document management: classification, retention and disposal
Strategy, systems and transformation
- Information sharing, collaboration and interoperability
- Digital transformation, automation and workflow optimisation
- Project and programme support for information initiatives
- User-centred information services and accessibility
- Information strategy and organisational alignment
Legislation and legal compliance
- UK GDPR and Data Protection Act 2018
- Freedom of Information Act 2000
- Environmental Information Regulations
- ISO 27001 (Information Security)
- ISO 15489 (Records Management)
Skills
- Designing and implementing governance frameworks
- Conducting information audits and gap analyses
- Managing information security incidents
- Developing retention schedules and disposal authorities
- Producing information strategies and policies
Behaviours
- Rigour, accuracy and attention to detail
- Ethical stewardship of information
- Strategic and systems thinking
- Collaborative and influential working
- Commitment to professional development
AI capability built in
AI tools are woven through every part of this programme. You'll build genuine capability with platforms used by professionals today, applied to your own work.
AI-powered automated document classification and metadata tagging
- Classify large volumes of records accurately and consistently at scale, without reviewing every item manually
- Intelligent data quality monitoring and anomaly detection: AI flags problems before they affect compliance, reporting or decision-making
AI-assisted compliance monitoring and regulatory change tracking
- Stay ahead of governance requirements without relying on manual monitoring
- Natural language processing for knowledge extraction: turn unstructured information assets into structured, searchable, usable insight
AI-driven information audit and gap analysis
- Assess completeness, accuracy and compliance at scale and prioritise remediation by risk and impact
- Predictive analytics for retention decision support: evidence-based decisions about when records should be reviewed or disposed of, reducing risk and storage cost
Programme specification
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Information management rewards depth. This 24-month programme is structured to build it progressively, every session grounded in real governance challenges, with AI tools applied throughout. You won’t study frameworks in isolation. You’ll apply them to real information assets, real compliance problems and real organisational contexts from the very start.
Monthly workshops: live, interactive sessions covering governance frameworks, management tools and AI-enhanced information practice. Case studies drawn from regulated, public sector and corporate information environments.
1:1 coaching: a sustained professional partnership across 24 months. Your coach knows your information environment well and supports your development progressively across the full standard, not just the modules in front of you.
Workplace information projects: governance frameworks, information audits, retention schedules, classification systems and policy documents. Real work that goes straight into your portfolio.
AI-enhanced practice: AI-powered classification tools, NLP platforms, compliance monitoring software and predictive analytics. Applied to your actual information assets and governance challenges, not abstract exercises.
Your Individual Learning Plan (ILP) sets out everything you need to complete across the 24 months. Your coach builds this with you at the start of the programme.
One coach. The full 24 months. They will know your organisation’s information environment, the regulatory context you operate in and the governance challenges you are navigating. This is a sustained professional partnership, not a check-in schedule.
- Formal three-way progress reviews every 12 weeks with you and your line manager
- Written feedback on all assignments returned within 10 working days of submission
- Guidance on AI tools for classification, compliance monitoring, audit and knowledge extraction
- Smart Assessor portfolio support, what to capture, how to present it and how to map it against the KSBs
- Mock EPA and targeted coaching before your assessment date
Governance frameworks, information audits, retention schedules, policy documents, assignments and OTJ logs, all in Smart Assessor. Build your portfolio from day one. At 24 months, starting early matters.
Skills England requires a minimum of 504 hours of off-the-job training for this apprenticeship, time spent learning outside your normal duties but within your contracted working hours. That figure reflects the depth and breadth of a 24-month programme.
OTJ activities include:
Level 2 English and maths required before your End-Point Assessment. Both are directly relevant to this programme: information management demands precise, accurate written communication for policies, audit reports and governance documentation. Numeracy underpins data quality assessment, retention calculations and risk scoring. Your coach identifies any gaps at induction and agrees a plan.
The EPA is run by an independent End-Point Assessment Organisation. It tests the full range of your capability, your technical knowledge, your professional judgement and the impact of the information governance work you have led.
It typically includes a work-based project report and presentation, and a professional discussion underpinned by your portfolio. Your project should demonstrate significant information governance or management work (a records management programme, a GDPR compliance review, an information audit or a knowledge management initiative) with clear evidence of your professional judgement and AI-enhanced practice.
No formal academic entry requirements beyond being in a suitable information or data management role with your line manager’s support. You should have access to real information assets, governance challenges and relevant stakeholders in your role. Both you and your line manager sign a Commitment Statement confirming your agreement to the programme and your employer’s commitment to your off-the-job training hours.
Where this takes you
A Level 4 qualification. A comprehensive portfolio of real information governance work. AI-enhanced analytical capability. Professional body membership eligibility. That is a strong position to be in.
Typical progression routes
Senior Information Manager, Head of Records or Data Governance Manager
Data Protection Officer (DPO) or privacy management specialist
Head of Information Governance or pathway to CIO
Knowledge Management or Digital Transformation leadership roles
Information security and cyber resilience specialist functions
Your onboarding journey
Here's what to expect before your learning begins.
1
Pre-enrolment
Expression of interest
Application form
2
Initial assessment
Online maths and English check
Diagnostic skills review
3
Enrolment
Sign Commitment Statement
Submit documents
4
Induction
Attend induction workshop
Set up Smart Assessor
5
Final onboarding
Compliance check
Programme begins
Ready to make information work harder for your organisation?
Talk to the La Fosse Academy team.
Enquire now